We have adopted NEW (temporary) cancellation/no show policies. We ask everyone arrive at least 15 minutes before their scheduled appointment to check in.
We reserve the right to require a NON-REFUNDABLE deposit of up to 100% (or a credit card on file) to hold appointments. Credit card info stored is encrypted and fully PCI compliant. This policy is meant to protect the TIME of the stylist and the salon.
Failure to show ON TIME or cancel within 24 hours for haircuts and 48 hours for chemical services, may forfeit 100% of your deposit, or your card on file may be charged 100% of your missed scheduled appointment. If proper notice is given, a deposit will remain as a future applicable credit towards rebooking another appointment.
As schedules begin to normalize and restrictions are loosened, we will also loosen our cancellation policies. Thanks for your understanding during these difficult times.
All our organic retail products are 100% satisfaction guaranteed. If a client is not satisfied with a product purchased at Lava Salon and has clearly used less than 25% of the product and returns the product within 45 days from their purchase date, the client will receive a 100% refund or salon credit towards the purchase or exchange of another product. The credit is not transferrable between products and services.
All guest certificates purchased are final sale. If not used within one year, the gift certificate will automatically expire. If used partially within the first year, the purchaser will have up to an additional year from the last date of use.
All guest certificate purchases are 100% transferable to friends or family members (transfer must be requested via email with exact details). Guest Certificates (purchased after July 14, 2020, may be used towards the purchase of services and/or products but NOT gratuity.