As we reopen from the Coronavirus crisis, we have adopted NEW (temporary) cancellation/no show policies. We ask everyone arrive at least 15 minutes before their schedules appointment to check in.
We reserve the right to require a NON-REFUNDABLE deposit of up to 100% to hold appointments. This policy is meant to protect the TIME of the stylist and the salon when we expect the demand for appointments will be very high, and availability very low.
Failure to show ON TIME or cancel within 24 hours for haircuts and 48 hours for chemical services, will forfeit 100% of your deposit. If proper notice is given, the deposit will remain as a future deposit/credit towards rebooking another appointment.
As schedules begin to normalize and restrictions are loosened, we will also loosen our cancellation policies. Thanks for your understanding during these difficult times.