As we reopen from the Coronavirus crisis, we have adopted NEW (temporary) cancellation/no show policies. We ask everyone arrive at least 15 minutes before their scheduled appointment to check in.
We reserve the right to require a NON-REFUNDABLE deposit of up to 100% (or a credit card on file) to hold appointments. Credit card info stored is encrypted and fully PCI compliant. This policy is meant to protect the TIME of the stylist and the salon.
Failure to show ON TIME or cancel within 24 hours for haircuts and 48 hours for chemical services, will forfeit 100% of your deposit or your card on file will be charged 100% of missed scheduled appointment. If proper notice is given, a deposit will remain as a future deposit/credit towards rebooking another appointment.
As schedules begin to normalize and restrictions are loosened, we will also loosen our cancellation policies. Thanks for your understanding during these difficult times.